Customers don’t wait for business hours — and neither should your support.
With Catana, Shopify brands offer instant, around-the-clock service powered entirely by AI. Whether it’s midnight refund requests, weekend order questions, or early-morning returns, Catana’s AI voice and chat agents handle every call and message automatically.
Shopify merchants use Catana to ensure no customer is ever left unanswered.
The result? Faster replies, happier customers, and more completed sales.
How 24/7 AI Support Works
Always-On Voice and Chat Agents
Catana connects directly to your Shopify store, syncing products, orders, and policies in real time.
When a customer calls or messages, your AI agent responds instantly — answering questions, providing updates, or processing refunds, day or night.
“Hi! I can help you check your order, start a return, or answer any questions about your purchase.”
Instant After-Hours Coverage
When your human team logs off, Catana takes over automatically.
It answers common inquiries like:
- “Where’s my order?”
- “Can I get a refund?”
- “Do you ship internationally?”
Every response is powered by live Shopify data, ensuring accuracy and consistency even when your team isn’t online.
Seamless Human Escalation
If an issue requires a personal touch, Catana forwards the conversation — complete with transcripts and context — to your team’s inbox.
No missed details. No delayed responses.
Results from Shopify Stores Using Catana
| Metric | Result |
|---|---|
| After-hours calls handled by AI | 90% |
| Average overnight response time | < 10 seconds |
| Customer satisfaction | +25% improvement |
| Manual tickets reduced | –70% |
Why Brands Trust Catana for 24/7 AI Support
- Instant replies, anytime – No waiting, no downtime.
- Lower costs – Replace night shifts with automation.
- Consistent experience – Every customer gets the same level of care.
- Full Shopify integration – Pulls real order and refund data instantly.
- Voice + chat – Unified AI coverage across all channels.
How to Enable 24/7 AI Support on Shopify
- Visit the Shopify App Store and search for Catana.
- Click Add app to install Catana: AI Voice Agent for Shopify.
- Log in or create your Catana account.
- Connect your Shopify store to sync products, orders, and FAQs automatically.
Your AI agent will start answering every call and message — instantly, 24/7.
Final Thoughts
Your customers don’t stop shopping when your team signs off.
With Catana, Shopify stores provide true 24/7 customer service — handling after-hours calls, refunds, and order updates automatically.
Search Catana in the Shopify App Store to deliver instant AI support around the clock.
