Running an ecommerce store means juggling product management, customer support, and fulfillment — all at once. What if your store could handle customer questions, track orders, and even process returns automatically? That’s where Catana, the AI voice and chat assistant for Shopify, comes in.
In this quick guide, you’ll learn how to connect an AI to your Shopify store in just two minutes using Catana.
Step 1: Find Catana in the Shopify App Store
Open your Shopify Admin and go to the Shopify App Store.
Search for “Catana” — it should appear as Catana: AI Voice Agent for Shopify.
Click Add app to install it on your store.
Tip: You can also go directly to the Catana App Store page and search “Catana” to skip the extra steps.
Step 2: Sign Up and Connect Your Store
Once installed, you’ll be prompted to create a Catana account or sign in.
Follow the on-screen instructions to connect your Shopify store to Catana securely.
The setup automatically syncs your:
- Products and SKUs
- Orders and fulfillment data
- Customer information (securely handled)
- Store policies and FAQs
This allows your AI to instantly access real-time store data without any coding.
Step 3: Choose What You Want Catana to Handle
After connecting, you can choose from prebuilt automations or create your own.
Catana can handle:
- Order tracking (“Where’s my package?”)
- Refunds and return inquiries
- Product and sizing questions
- Store hours and policy info
- Abandoned cart recovery calls
You can edit your AI’s tone, language, and escalation rules directly from your dashboard.
Step 4: Go Live
Once your setup is complete, click Activate AI.
Your Catana agent is now live — ready to answer calls and messages instantly.
You’ll see customer interactions in real-time inside your Catana Dashboard, where you can monitor, retrain, and improve responses as needed.
Why Use Catana?
- 2-minute setup – No coding or API keys required.
- 24/7 availability – AI handles calls, chats, and returns around the clock.
- Seamless Shopify integration – Always up to date with your store data.
- Cost-effective – Scale support without hiring more agents.
Final Thoughts
Creating an AI that connects directly to your Shopify store doesn’t need to be complex. With Catana, it takes minutes — not months. Once connected, your store gains an intelligent assistant that knows your products, answers customer questions instantly, and helps you focus on growth instead of repetitive support tasks.
Start by searching Catana in the Shopify App Store and connect your store today.
