Provide consistent, around-the-clock customer service without night shifts or extra staffing. Catana’s AI agents answer customer calls and messages during off-hours, handle refund and return requests, and sync updates directly to Shopify.
Start NowNever miss a question or support request again—AI keeps your brand responsive even when your team is offline.
AI accesses order and customer data in real time to resolve issues and log interactions automatically.
Flags complex or sensitive cases for human review and sends summaries to your team each morning.
Keep customers happy and reduce churn by responding instantly—even outside regular hours.
"Shopify stores using Catana’s after-hours AI maintain 24/7 responsiveness, improving satisfaction scores and capturing sales that would otherwise be lost overnight."
After-hours automation for ShopifyCatana works around the clock to support your customers when live agents aren’t available. It syncs directly with Shopify to access real-time order and customer data, ensuring every after-hours interaction is fast, accurate, and on-brand.
AI agents answer calls, chats, and emails instantly—resolving refund, order status, and return requests without delay.
Connects to your Shopify data to verify orders, process refunds, and sync interactions to your customer records automatically.
Catana applies your refund, shipping, and return policies while maintaining your brand’s tone and empathy in every response.
Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.
Scale your support coverage across time zones without increasing staffing costs. Catana handles after-hours inquiries automatically, routes complex cases to your team, and keeps your customers informed at all hours.
Direct, white-glove access to our AI phone agent experts. Dedicated migration support and guidance tailored to your setup, and elevated support SLAs.
Compliant with SOC 2, GDPR, and ISO/27001 to meet your internal and external data requirements. Secure access and provisioning with SAML-based SSO.
How brands deliver 24/7 support with AI
90%
After-hours calls handled by AI
<10 sec
Average overnight response time
Join the leaders of tomorrow to future proof your customer support today.
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