AI Post-Purchase Satisfaction Calls

Gather customer feedback automatically after every purchase. Catana’s AI voice agent follows up with personalized post-purchase calls to collect reviews, gauge satisfaction, and flag issues before they turn into returns or churn.

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Catana Feedback Assistant

AI Post-Purchase Review & Feedback Assistant

Follow up automatically with customers after delivery to collect reviews, measure satisfaction, and surface issues early. Catana’s AI handles calls conversationally, so feedback feels human while saving your team hours.

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Automated review collection

Gather product reviews and NPS data with AI calls triggered after order fulfillment.

Real-time sentiment analysis

Identify positive and negative feedback instantly to enable proactive customer recovery.

Multi-platform sync

Push collected feedback to Shopify, Klaviyo, Yotpo, or internal dashboards automatically.

Customer retention insights

Analyze feedback trends to improve products, delivery experience, and loyalty programs.

Catana

"Brands using Catana’s post-purchase AI calls doubled their review volume and cut follow-up time from days to seconds."

AI review collection

AI that turns feedback into actionable insights

Catana eliminates the need for manual review requests by calling customers automatically after an order is fulfilled. It logs responses, detects sentiment, and routes negative feedback to your support team instantly.

AUTOMATION

Collect feedback automatically

Trigger AI follow-up calls after fulfillment or delivery, gathering feedback or reviews without human outreach.

INTELLIGENCE

Detect sentiment and intent

AI analyzes tone and keywords to identify happy customers, at-risk buyers, and potential upsell opportunities.

INTEGRATION

Syncs with Shopify and review tools

Connects to Shopify, Klaviyo, Yotpo, or Okendo to push reviews, tag feedback, and automate customer follow-up journeys.

USE CASES

Ecommerce support solutions powered by AI

Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.

After-Hours Support

Enables 24/7 coverage so customers can get help when the team is offline. This directly impacts sales recovery, customer satisfaction, and missed-call reduction.

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Order Tracking

"Where's my order?" is the #1 ecommerce support request. Automating it eliminates the highest-volume support burden and improves customer experience.

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Refund and Order-Status Calls

Handles the second-most frequent support category—refunds and returns—instantly, reducing friction and ticket load.

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Shipping Questions

Provides real-time delivery info and courier details, preventing inbound calls about shipping policies or delays.

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Call Triage

Filters routine vs. urgent calls, escalating only complex issues to human staff—critical for busy stores with limited support bandwidth.

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Post-Purchase Satisfaction

Automatically gathers feedback and detects churn or issues early, turning support automation into a retention and marketing asset.

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SCALE

AI infrastructure for customer experience feedback

Run high-volume satisfaction campaigns automatically. Catana’s AI voice system scales outreach, ensures compliance, and provides real-time analytics on customer sentiment, NPS, and review rates.

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