Automate your Shopify customer service with AI that knows your store data, policies, and brand tone. Handle inquiries instantly, reduce support volume, and create a consistent experience across every customer touchpoint.
Start NowAI verifies customer details, checks Shopify order status, and responds with accurate information in seconds.
Automatically identifies eligibility, initiates refunds, and updates Shopify records instantly.
Communicates in a natural, brand-consistent voice while keeping responses concise and clear.
Track top customer questions, response speed, and resolution rates to optimize your operations.
"Shopify brands using Catana’s AI reduce customer service load by 70% while improving satisfaction and consistency."
Shopify customer service automationCatana connects directly to your Shopify backend to handle customer calls, chats, and emails automatically. Each interaction syncs with your store data, providing personalized and policy-accurate support in seconds.
AI agents handle order tracking, returns, refunds, and product questions without human intervention.
Syncs with Shopify data in real time to verify orders, update statuses, and record interactions automatically.
Uses natural language understanding to interpret intent, tone, and sentiment for more human-like service.
Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.
Run large-scale customer operations without adding support agents. Catana scales with your store to handle spikes in call and chat volume while maintaining fast, accurate responses and complete order visibility.
Direct, white-glove access to our AI phone agent experts. Dedicated migration support and guidance tailored to your setup, and elevated support SLAs.
Compliant with SOC 2, GDPR, and ISO/27001 to meet your internal and external data requirements. Secure access and provisioning with SAML-based SSO.
How AI handles Shopify customer service at scale
80%
Customer inquiries resolved automatically
<1 min
Average response time
Join the leaders of tomorrow to future proof your customer support today.
Deploy your AI phone agents in minutes
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