Shopify Order Tracking via AI Voice

Let customers check their order status instantly with a simple call. Catana’s AI voice agent connects to your Shopify store to confirm identity, fetch shipment details, and provide delivery updates—no hold times or manual lookups required.

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Catana Tracking Assistant

AI Voice Agent for Shopify Order Tracking

Offer 24/7 order tracking over the phone with AI that knows your Shopify data, shipping carriers, and customer policies. Reduce support load, eliminate wait times, and create a seamless delivery experience for your customers.

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Automated shipment updates

Customers can call anytime to hear their latest tracking status, expected delivery, or refund confirmation instantly.

Integrated returns and exchanges

Detects return or exchange intent and initiates the process automatically from within your Shopify account.

24/7 availability

Never miss a call again—AI agents provide accurate answers day and night during sales, holidays, and busy seasons.

Performance analytics

Track call volume, resolution times, and satisfaction metrics to continuously improve your post-purchase experience.

Catana

"Shopify stores using Catana’s AI voice tracking see a 90% drop in WISMO calls and a significant boost in customer satisfaction."

Shopify order tracking automation

AI that keeps customers informed automatically

Catana’s voice AI answers every tracking call with real order data pulled directly from Shopify. Customers receive accurate updates and follow-ups automatically, improving satisfaction while reducing your support workload.

AUTOMATION

Instant order status lookup

Authenticate callers, retrieve live order status, and share shipment details automatically—no human input required.

INTEGRATION

Seamless Shopify connection

Integrates directly with Shopify APIs to pull carrier tracking updates, estimated delivery dates, and fulfillment status.

INTELLIGENCE

Understands customer intent

Detects questions around delivery, refunds, and exchanges, then routes or responds naturally with clear next steps.

USE CASES

Ecommerce support solutions powered by AI

Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.

After-Hours Support

Enables 24/7 coverage so customers can get help when the team is offline. This directly impacts sales recovery, customer satisfaction, and missed-call reduction.

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Order Tracking

"Where's my order?" is the #1 ecommerce support request. Automating it eliminates the highest-volume support burden and improves customer experience.

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Refund and Order-Status Calls

Handles the second-most frequent support category—refunds and returns—instantly, reducing friction and ticket load.

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Shipping Questions

Provides real-time delivery info and courier details, preventing inbound calls about shipping policies or delays.

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Call Triage

Filters routine vs. urgent calls, escalating only complex issues to human staff—critical for busy stores with limited support bandwidth.

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Post-Purchase Satisfaction

Automatically gathers feedback and detects churn or issues early, turning support automation into a retention and marketing asset.

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SCALE

AI infrastructure for order tracking at scale

Handle thousands of WISMO (“Where is my order?”) calls automatically. Catana’s AI voice assistant scales instantly during product launches, sales, or seasonal spikes while keeping calls accurate, secure, and on-brand.

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