Automate inbound and outbound calls to manage orders, returns, and customer questions instantly. Deliver consistent, human-like service around the clock without expanding your team.
Start NowAnswer every call automatically, reduce missed calls, and resolve customer issues on the spot.
Pulls customer and order data directly from your store to ensure accurate, personalized answers.
Provide always-on support during nights, weekends, and peak sales seasons without extra staffing.
Monitor call metrics, resolution times, and escalation rates to continuously improve operations.
"Ecommerce brands using Catana handle 90% of customer calls automatically, keeping satisfaction high while reducing cost per interaction."
AI phone automation for ecommerceCatana’s AI phone assistant picks up calls instantly, understands customer intent, and performs actions directly in your store systems. It’s your 24/7 front line for customer care—efficient, consistent, and always available.
AI agents greet customers, confirm order details, and resolve inquiries without waiting or transferring.
Integrates with Shopify, WooCommerce, and other platforms to provide accurate answers and real-time updates.
Detects customer intent and tone to respond naturally, escalate complex issues, or follow up automatically.
Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.
Handle thousands of concurrent calls automatically while maintaining quality, compliance, and brand consistency. Catana enables large teams to scale customer support efficiently across every channel.
Direct, white-glove access to our AI phone agent experts. Dedicated migration support and guidance tailored to your setup, and elevated support SLAs.
Compliant with SOC 2, GDPR, and ISO/27001 to meet your internal and external data requirements. Secure access and provisioning with SAML-based SSO.
How AI transforms ecommerce phone support
85%
Calls resolved by AI
<10 sec
Average pickup time
Join the leaders of tomorrow to future proof your customer support today.
Deploy your AI phone agents in minutes
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