Stand up a voice workflow that answers order-status questions and completes returns or exchanges in seconds. Start with top intents, then expand to proactive delivery updates and exception handling.
Start NowMatch phone number or verify details, then reference live order and shipment data for precise answers.
Create RMAs, generate labels, and send instructions via SMS or email while updating tickets automatically.
Transfer exceptions with a concise summary, transcript link, and order context so humans resolve quickly.
Track intent mix, resolution rates, refund types, and repeat-caller patterns to improve policies and logistics.
"Automate WISMO and refund calls while maintaining policy consistency and brand voice across every conversation."
Refunds and order statusConnect Catana to your store to fetch order data, apply refund rules, and generate labels without human intervention. Edge cases route to your team with full context for fast follow-through.
Authenticate the caller, read carrier scans and ETA, add delivery notes, and send a follow-up SMS or email with tracking.
Initiate returns or exchanges, generate labels, share drop-off instructions, and update order notes and tickets in real time.
Apply eligibility windows, item conditions, bundling, and VIP exceptions. Offer store credit, exchange, or refund per your rules.
Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.
Handle seasonal spikes in WISMO and refund calls without adding headcount. Catana scales concurrent calls, enforces policies consistently, and keeps records accurate across platforms with security by default.
Direct, white-glove access to our AI phone agent experts. Dedicated migration support and guidance tailored to your setup, and elevated support SLAs.
Compliant with SOC 2, GDPR, and ISO/27001 to meet your internal and external data requirements. Secure access and provisioning with SAML-based SSO.
How brands reduce WISMO and refund workload
Majority
Routine WISMO handled by AI
Under 2 min
Typical time to resolution
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