Automate inbound and outbound phone calls through your Shopify store. Handle order questions, shipping updates, and returns in seconds—no agents required.
Start NowAI determines intent and routes only complex cases to your team, saving hours of manual work.
Agents use Shopify data to confirm purchases, delivery status, and return eligibility during calls.
Provide instant phone support during nights, weekends, and peak shopping seasons.
Track call volume, resolution time, and handoff rates to optimize your AI workflows.
"Ecommerce brands using Catana’s phone AI reduce missed calls by 90% and resolve most customer questions automatically."
AI phone support in ecommerceConnect Catana to Shopify and automate phone support across your entire customer journey. From checking order details to creating return labels, AI agents handle every step instantly and accurately.
Catana’s AI phone agents greet callers, verify order details, and resolve common requests without waiting or transfers.
Agents pull customer information, order status, and refund eligibility directly from Shopify, ensuring accurate, real-time responses.
Natural language models detect customer intent and respond conversationally, escalating to humans when needed.
Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.
Scale support without growing your team. Catana handles thousands of phone inquiries automatically while maintaining accuracy, compliance, and brand tone.
Direct, white-glove access to our AI phone agent experts. Dedicated migration support and guidance tailored to your setup, and elevated support SLAs.
Compliant with SOC 2, GDPR, and ISO/27001 to meet your internal and external data requirements. Secure access and provisioning with SAML-based SSO.
How AI handles Shopify phone inquiries at scale
85%
Calls handled automatically
<10 sec
Average response time
Join the leaders of tomorrow to future proof your customer support today.
Deploy your AI phone agents in minutes
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