AI Assistant for Shipping Questions

Answer every shipping question automatically with AI. Catana connects to your Shopify store to give customers real-time delivery estimates, shipping policy details, and courier information instantly—by voice or chat.

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Catana Shipping Assistant

AI Shipping Assistant for Shopify Stores

Automate shipping questions through Catana’s AI voice and chat agents. Provide customers with live updates, policy information, and courier details instantly—without human intervention.

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Real-time shipping updates

Pull live data from carriers and Shopify to give customers accurate delivery estimates and tracking info.

Automated policy answers

AI explains your shipping rates, return rules, and fulfillment timelines based on your store policies.

24/7 coverage

Answer shipping inquiries anytime, even during nights and weekends, without manual involvement.

Insight and optimization

Track top shipping questions and response trends to improve logistics communication and reduce support load.

Catana

"Shopify stores using Catana’s shipping assistant reduce support requests by up to 70% while keeping customers updated in real time."

AI for shipping support

AI that knows your shipping policies by heart

Catana automates the most common shipping-related questions, pulling real-time data from Shopify and your carrier integrations to ensure every customer gets clear, correct answers without waiting for human support.

AUTOMATION

Instant delivery updates

Provide estimated delivery times, courier names, and live tracking links instantly over voice or chat.

INTEGRATION

Connects to your Shopify and shipping providers

Integrates with carriers like UPS, USPS, DHL, and FedEx to pull shipping data directly into each customer conversation.

INTELLIGENCE

Understands policies and exceptions

Answers complex questions about shipping zones, free-shipping thresholds, return shipping costs, and express options based on your configured rules.

USE CASES

Ecommerce support solutions powered by AI

Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.

After-Hours Support

Enables 24/7 coverage so customers can get help when the team is offline. This directly impacts sales recovery, customer satisfaction, and missed-call reduction.

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Order Tracking

"Where's my order?" is the #1 ecommerce support request. Automating it eliminates the highest-volume support burden and improves customer experience.

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Refund and Order-Status Calls

Handles the second-most frequent support category—refunds and returns—instantly, reducing friction and ticket load.

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Shipping Questions

Provides real-time delivery info and courier details, preventing inbound calls about shipping policies or delays.

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Call Triage

Filters routine vs. urgent calls, escalating only complex issues to human staff—critical for busy stores with limited support bandwidth.

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Post-Purchase Satisfaction

Automatically gathers feedback and detects churn or issues early, turning support automation into a retention and marketing asset.

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SCALE

AI infrastructure for global shipping support

Handle thousands of shipping-related inquiries at once without increasing support costs. Catana scales effortlessly during peak seasons, ensuring customers always know where their orders stand.

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