Every Shopify founder knows the #1 customer question:
“Where’s my order?”
Even with tracking pages and confirmation emails, customers still reach out for updates — flooding your inbox and phone lines. With Catana, you can automate all of it.
Catana’s AI connects directly to your Shopify store, answers order inquiries instantly, and gives customers real-time tracking info through voice or chat.
Why Automate Order Tracking
Manual order lookups waste time and create delays.
Every time your team checks an order status, it’s something AI could handle automatically — faster and more accurately.
By automating order tracking with AI, you can:
- Reduce support volume by up to 80%
- Provide instant 24/7 updates
- Improve customer satisfaction and trust
- Eliminate human error and wait times
How Catana’s AI Order Tracking Works
1. Customer Reaches Out
A customer calls or chats to ask about their order.
Catana recognizes their email or phone number and securely pulls their order details from Shopify.
“Hi! I can help you check your order. Can you confirm the email you used to place it?”
2. Real-Time Order Lookup
Once confirmed, Catana instantly retrieves:
- Order number
- Fulfillment status
- Shipping carrier and tracking ID
- Expected delivery date
It then provides a natural, conversational update:
“Your order was shipped yesterday and is scheduled to arrive by Friday. Would you like me to text you the tracking link?”
3. Automatic Tracking Updates
Catana connects with carriers like UPS, USPS, DHL, and FedEx to pull live tracking data.
Customers get updates in seconds — even after hours.
4. Follow-Up and Escalation
If an order is delayed, lost, or shows unusual status, Catana can escalate it to your human support team — passing the full order context so no one repeats themselves.
Benefits of AI Order Tracking for Shopify Stores
- Instant responses – No more waiting for email replies.
- 24/7 coverage – Your AI handles inquiries day and night.
- Lower costs – Reduce manual lookups and ticket volume.
- Live accuracy – Pulls directly from Shopify and carrier APIs.
- Better experience – Customers feel informed and cared for.
How to Set Up AI Order Tracking on Shopify
- Go to the Shopify App Store and search for Catana.
- Click Add app to install Catana: AI Voice Agent for Shopify.
- Sign up or log in to your Catana account.
- Connect your Shopify store — Catana syncs orders, fulfillment data, and carriers automatically.
- Activate Order Tracking Automation in your dashboard and go live.
Your AI will now answer order inquiries instantly through phone and chat.
Final Thoughts
Order tracking doesn’t have to overwhelm your team.
With Catana, you can automate the most common customer request in ecommerce — giving shoppers real-time updates while keeping your support team focused on growth.
Search Catana in the Shopify App Store to start automating order tracking today.
