Every Shopify store faces the same challenge: abandoned carts.
Customers browse, add products, and then leave — often just steps away from checkout. Traditional recovery methods like email and SMS reminders help, but they’re limited by open rates and timing.
With Catana, you can recover those lost sales instantly using AI voice calls.
Instead of waiting for customers to check their inbox, Catana’s AI calls them directly — having a friendly, human-like conversation that guides them back to checkout.
Why Voice Works Better Than Email for Cart Recovery
Email open rates average around 20%, and most shoppers ignore reminders completely.
Voice calls, however, cut through the noise:
- Immediate attention: Customers answer calls in real time.
- Higher engagement: Conversations convert better than static messages.
- Personal connection: AI can answer questions, offer help, or apply discounts.
Catana’s AI voice agents recover up to 3x more carts than traditional email campaigns.
How AI Voice Cart Recovery Works
1. Detects Abandoned Carts
When a customer adds items to their cart but doesn’t complete checkout, Catana detects the abandoned cart automatically through your Shopify data.
2. Calls the Customer in Real Time
Within minutes, Catana’s AI voice agent places a call to the customer.
It speaks naturally and references their order to make the interaction personal and relevant.
“Hi! I noticed you left a few items in your cart earlier. Would you like me to help you finish checking out?”
3. Answers Objections and Questions
If the customer hesitates, the AI can respond intelligently:
- “Can I use my discount code?”
- “Is this item still in stock?”
- “When would it ship?”
Catana uses live data from your Shopify store to answer instantly — just like a real representative.
4. Offers Incentives to Close the Sale
Catana can apply limited-time discounts or free shipping automatically to encourage checkout completion.
“If you complete your order now, I can apply a 10% discount for you.”
These dynamic offers drive immediate conversions and build goodwill.
Benefits of AI Voice Cart Recovery
- 3x higher conversion rates than email or SMS.
- Instant engagement within minutes of cart abandonment.
- Personalized conversations tailored to the shopper.
- Fully automated from detection to checkout.
- Seamless Shopify integration with real-time product data.
How to Set It Up
- Go to the Shopify App Store and search for Catana.
- Click Add app to install Catana: AI Voice Agent for Shopify.
- Connect your store — Catana syncs your products, orders, and cart data automatically.
- Enable Abandoned Cart Recovery Calls in your Catana dashboard.
- Set your discount rules, voice style, and timing — then go live.
Your AI will start calling customers automatically whenever a cart is abandoned.
Final Thoughts
Abandoned carts don’t have to mean lost sales.
With Catana, your AI voice agent becomes an instant, personal follow-up system — calling shoppers within minutes, answering their questions, and guiding them to complete their purchase.
Search Catana in the Shopify App Store to start recovering abandoned carts with AI voice calls.
