Cart abandonment is one of the biggest challenges in ecommerce.
Nearly 70% of online shoppers add items to their cart and never check out. Traditional recovery emails help a little — but most go unopened.
With Catana, your Shopify store can reach those customers instantly using AI abandoned cart recovery.
Catana’s AI voice and chat agents follow up with shoppers in real time, answering questions, offering help, and guiding them back to checkout before the sale is lost.
Why Traditional Cart Recovery Falls Short
AI voice and chat recovery change traditional cart recovery.
Instead of a static reminder, your customer gets a real, natural conversation, one that feels personal, helpful, and immediate.
How AI Abandoned Cart Recovery Works with Catana
1. Detects Abandoned Carts in Real Time
Catana connects directly to your Shopify checkout flow.
When a customer adds items but leaves without completing the purchase, the AI records the event instantly.
2. Engages the Customer Automatically
Within minutes, Catana’s AI reaches out through a voice call or chat message — whichever you choose.
It greets the customer politely and asks if they’d like help completing their purchase.
“Hi! I noticed you left a few items in your cart earlier. Would you like me to help you finish checking out?”
3. Answers Questions and Removes Friction
If the customer hesitates, Catana responds intelligently:
- “Does this product come with free shipping?”
- “Is there a discount code available?”
- “How soon can this ship?”
The AI uses real Shopify data — live pricing, stock, and shipping — to give accurate answers instantly.
4. Offers Incentives Dynamically
If the sale needs an extra push, Catana can apply or offer limited-time discounts automatically.
“If you complete your order now, I can apply a 10% discount and free shipping.”
These rules can be customized in your Catana dashboard based on cart value, time since abandonment, or customer type.
Benefits of AI Abandoned Cart Recovery
- Recover up to 3x more carts than with email alone.
- Instant customer engagement within minutes of abandonment.
- 24/7 automation — no scheduling or manual follow-up.
- Conversational conversion that builds trust and urgency.
- Shopify-native integration with real-time product and order data.
How to Set Up AI Abandoned Cart Recovery for Shopify
- Go to the Shopify App Store and search Catana.
- Click Add app to install Catana: AI Voice Agent for Shopify.
- Sign up or log in to your Catana account.
- Connect your Shopify store — Catana syncs your orders, carts, and products automatically.
- Enable Abandoned Cart Recovery in your dashboard.
Your AI will begin calling and messaging customers automatically after checkout drop-offs.
Why Shopify Stores Choose Catana
- Voice + chat recovery that feels personal.
- Automatic discount rules to drive conversions.
- No coding or setup required.
- Detailed performance analytics in the Catana Dashboard.
- Scales instantly with store traffic — zero extra staff needed.
Final Thoughts
Abandoned carts don’t have to be lost sales.
With Catana, your Shopify store gets an AI-powered recovery system that speaks directly to customers — overcoming objections and bringing them back to checkout automatically.
Search Catana in the Shopify App Store to start recovering carts with AI today.
