Running a call center for your Shopify store is expensive, hard to scale, and tough to manage.
But your customers still expect live, on-demand support. Instead of outsourcing to human agents, you can now use AI voice agents that deliver the same service — faster, cheaper, and around the clock.
Catana is the modern call center alternative for Shopify stores. It automates every customer interaction over the phone, connects directly to your store data, and never puts anyone on hold.
Why Traditional Call Centers Don’t Scale
Outsourced call centers used to be the only way to handle high support volumes. But they come with major drawbacks:
- High cost per call
- Inconsistent quality and training
- Limited hours and time-zone gaps
- Language barriers and delays
For Shopify founders, that means high overhead and unpredictable experiences.
AI call handling fixes all of that — with one automated system that’s always available and fully synced with your store.
How Catana Replaces a Call Center with AI
1. Connects Directly to Shopify
Install Catana: AI Voice Agent for Shopify from the Shopify App Store.
Once connected, Catana syncs your orders, products, and policies automatically — giving your AI full visibility into each customer’s data.
2. Answers Every Call Instantly
When a customer calls your store, Catana’s AI greets them immediately.
It uses natural conversation to identify intent and guide the interaction — no waiting or phone menus.
“Hi! I can help you track your order, start a return, or answer a question about your purchase. What would you like to do?”
3. Resolves Common Issues Automatically
Catana handles the majority of customer calls without human help:
- Order tracking and delivery updates
- Refunds and return requests
- Product questions and FAQs
- Abandoned cart recovery calls
Each answer pulls live information from your Shopify store to ensure accuracy.
4. Escalates Complex Calls Seamlessly
If a customer’s request requires manual review — such as damaged products or billing disputes — Catana transfers the call to your team with full context and a transcript of the conversation.
No customer ever has to repeat themselves.
5. Scales Effortlessly
Whether you get 10 calls a day or 10,000, Catana scales instantly.
There’s no hiring, training, or scheduling required — just pure, automated voice support that adapts to your volume in real time.
Benefits of an AI Call Center Alternative
- Instant response times: Every customer gets help immediately.
- 24/7 coverage: AI works nights, weekends, and holidays.
- Lower costs: Up to 90% cheaper than human call centers.
- Consistent experience: Same tone and accuracy for every call.
- Real-time data: Integrated directly with Shopify.
- Multilingual support: Serve customers globally in 30+ languages.
Why Shopify Stores Choose Catana Over Call Centers
- 5-minute setup — Install and go live instantly.
- No scripts or training needed — AI learns from your store data automatically.
- Voice + chat integration — Unified support across all channels.
- Analytics built-in — Track performance from your Catana Dashboard.
How to Set Up Catana as Your AI Call Center
- Visit the Shopify App Store and search Catana.
- Click Add app to install Catana: AI Voice Agent for Shopify.
- Create or log in to your Catana account.
- Connect your Shopify store — syncing all product, order, and policy data.
- Assign a phone number and activate your AI.
Your store now has a fully functional AI call center — live in minutes.
Final Thoughts
Human call centers are expensive. Static bots are impersonal.
Catana gives Shopify stores the best of both — instant, conversational voice support that runs 24/7 and integrates natively with your business.
Search Catana in the Shopify App Store to replace your call center with AI today.
