Ecommerce is global — your support should be too.
But hiring multilingual agents or outsourcing internationally can be costly and difficult to manage. With Catana, your Shopify store can provide instant, 24/7 customer support in over 30 languages through AI voice and chat.
Why Multilingual Support Matters
As your store grows internationally, language barriers can limit your conversions and frustrate customers.
A shopper who can’t get help in their own language is less likely to trust your brand or complete a purchase.
AI multilingual support solves that by:
- Offering help in the customer’s native language automatically
- Translating both sides of the conversation in real time
- Maintaining consistent tone and brand voice
- Handling phone, chat, and email inquiries instantly
The result: a truly global shopping experience without adding human headcount.
How Catana Enables Multilingual Support for Shopify
1. Connect Your Store
Install Catana: AI Voice Agent for Shopify from the Shopify App Store.
Once installed, Catana syncs your products, orders, and policies — so the AI can pull live data for any customer, anywhere.
2. Detects and Adapts to Language Automatically
Catana’s AI detects a customer’s language as soon as they start speaking or typing.
It responds instantly in that same language with perfect grammar and natural phrasing.
“Hola, ¿quieres saber el estado de tu pedido?”
“Bonjour, je peux vous aider à retourner votre commande.”
“Hallo, ich kann Ihnen helfen, Ihre Bestellung zu verfolgen.”
Every response uses your store’s tone — just translated natively.
3. Handles Voice and Chat Seamlessly
Catana supports both voice calls and chat messages, allowing customers to get help however they prefer.
Whether it’s a phone call in Spanish or a chat in Japanese, your AI can:
- Check order and tracking info
- Explain shipping or refund policies
- Process returns automatically
- Escalate complex issues to your team in English
4. Centralized Dashboard for All Conversations
Your Catana Dashboard translates every multilingual interaction back into English for your team.
You can view transcripts, monitor performance, and refine your AI’s knowledge base — no translators needed.
Supported Languages
Catana supports over 30 languages, including:
- English
- Spanish
- French
- German
- Italian
- Portuguese
- Japanese
- Korean
- Chinese (Simplified and Traditional)
- Dutch
- Arabic
- Hindi
- And more
Benefits of AI Multilingual Support
- Global reach: Serve customers in any market instantly.
- 24/7 coverage: No need for regional teams or time-zone scheduling.
- Lower costs: Replace translation services and international outsourcing.
- Consistent voice: Every language reflects your brand tone.
- Higher conversions: Customers feel understood and confident.
Example Conversation
Customer (in French): “Bonjour, je veux savoir où est ma commande.”
Catana AI (in French): “Bien sûr ! Votre commande a été expédiée hier et arrivera vendredi. Souhaitez-vous que je vous envoie le lien de suivi par SMS ?”
Customer: “Oui, s’il vous plaît.”
Catana AI: “C’est fait — le lien a été envoyé.”
How to Activate Multilingual AI for Your Shopify Store
- Go to the Shopify App Store and search Catana.
- Click Add app to install Catana: AI Voice Agent for Shopify.
- Sign in or create your Catana account.
- Connect your store — syncing products, orders, and FAQs automatically.
- Enable Multilingual Mode in your dashboard and select supported languages.
Your AI will start responding to customers around the world in their native language.
Final Thoughts
Selling globally doesn’t mean your support has to be complicated.
With Catana, your Shopify store can speak to every customer — literally. AI multilingual support breaks down barriers, builds trust, and delivers a world-class customer experience in any language.
Search Catana in the Shopify App Store to make your store multilingual today.
