Every Shopify store owner knows the pain of constant customer calls — order updates, refund questions, return requests. Handling them manually costs time and money. With AI phone support, your store can answer every call instantly and accurately without hiring extra staff.
Catana makes it possible. It connects directly to your Shopify store and gives you a fully functional AI phone agent that speaks naturally, understands your customers, and solves problems automatically.
What Is AI Phone Support for Shopify?
AI phone support lets your customers call your store and get real-time help from an intelligent, human-sounding agent.
Instead of waiting on hold or leaving voicemails, shoppers can ask questions and get answers immediately — powered by your Shopify data.
“Hi! I can help you check your order, start a return, or answer questions about your purchase.”
How Catana’s AI Phone Support Works
1. Connect Your Shopify Store
Install Catana: AI Voice Agent for Shopify from the Shopify App Store.
Once connected, Catana syncs your:
- Orders and fulfillment data
- Product catalog
- Store policies and FAQs
- Customer information
This gives your AI instant access to everything it needs to answer customer questions.
2. Assign a Phone Number
Catana provides a dedicated phone number for your AI agent.
When customers call, the AI answers immediately, using your brand voice and greeting.
“Thanks for calling! I can check your order, start a refund, or answer product questions — what would you like to do?”
3. Handle Calls Automatically
Your AI can:
- Track orders and share delivery updates
- Initiate refunds
- Answer FAQs about products, shipping, or policies
- Transfer calls to your team when needed
All without a single human intervention.
Benefits of AI Phone Support for Shopify Stores
- Instant response times: Every call answered immediately.
- 24/7 availability: AI never sleeps, even during peak hours or holidays.
- Lower costs: Cut down on hiring and outsourcing.
- Consistent tone: Every call sounds professional and on-brand.
- Real-time accuracy: Directly pulls from your Shopify data.
- Scalable: Handles one or a thousand calls at once.
Setup in Minutes
- Go to the Shopify App Store and search for Catana.
- Click Add app to install it.
- Sign up or log in to your Catana account.
- Choose your voice, configure automations, and assign a phone number.
- Go live — your AI starts answering calls immediately.
Why Shopify Stores Choose Catana
- No coding required
- Fast setup (under 5 minutes)
- Voice + chat support from one dashboard
- Seamless Shopify integration
- Enterprise-grade reliability
Final Thoughts
Phone support doesn’t have to be manual or expensive.
With Catana, your Shopify store can speak to customers directly — answering questions, resolving issues, and providing real-time support around the clock.
Search Catana in the Shopify App Store to add AI phone support to your store today.
