Every online shopper has questions before they buy — about sizing, stock, compatibility, or shipping.
If those questions go unanswered, they leave. For Shopify founders, this means lost sales and wasted traffic.
With Catana, your store can respond to every product inquiry automatically.
Catana’s AI product inquiry handling system connects directly to your Shopify data, answering customer questions instantly through chat or phone with accurate, up-to-date information.
Why Automate Product Inquiries
Manually answering product questions is repetitive and expensive.
Customers expect fast, personal responses — and every delay lowers the chance of conversion.
By automating product inquiries, you can:
- Respond instantly, 24/7
- Reduce pre-sale support tickets by up to 80%
- Increase conversions through fast, accurate info
- Free up your team to focus on fulfillment and growth
Catana ensures no customer ever leaves your store because of an unanswered question.
How Catana Handles Product Inquiries Automatically
1. Connects to Shopify Instantly
Install Catana: AI Voice Agent for Shopify from the Shopify App Store.
Catana automatically syncs your entire product catalog, including:
- Titles and descriptions
- Sizes, colors, and variants
- Pricing and inventory
- Shipping options and policies
The AI always references the latest data — no manual updates required.
2. Understands Customer Intent
When a customer asks a question — via phone, chat, or embedded widget — Catana identifies the product and intent instantly.
“Is this available in size large?”
“Does this come with a warranty?”
“Can I use this on international outlets?”
Catana interprets the request and searches your product information in real time.
3. Responds Naturally with Accurate Information
The AI replies conversationally, matching your brand tone and using verified Shopify data.
“Yes, the black sneakers are available in size large. They ship within 24 hours.”
“This product includes a 1-year manufacturer warranty.”
If a question isn’t covered by your product data, Catana can redirect to a support agent automatically.
4. Suggests Related Products
Catana doesn’t just answer — it sells.
When customers ask about a product, the AI can recommend related or complementary items to increase order value.
“If you like that, the matching travel case is available and currently on sale.”
5. Logs Insights for Optimization
Every interaction is stored in your Catana Dashboard.
You can view transcripts, identify top product questions, and refine your listings based on real customer behavior.
Benefits of AI Product Inquiry Handling
- Instant answers: Respond to every customer immediately.
- Accurate data: Direct integration with Shopify ensures reliability.
- Increased sales: Fast answers reduce friction and boost confidence.
- Lower costs: Fewer pre-sale tickets and live chat sessions.
- 24/7 operation: Support customers across all time zones.
Example Conversation
Customer: “Does this come in another color?”
Catana AI: “Yes! It’s available in black, beige, and navy blue. Would you like me to send you the link to the navy one?”
Customer: “Sure.”
Catana AI: “Here you go — I’ve just sent it to your email.”
How to Enable Product Inquiry Automation on Shopify
- Go to the Shopify App Store and search Catana.
- Click Add app to install Catana: AI Voice Agent for Shopify.
- Sign up or log in to your Catana account.
- Allow the app to sync your product catalog and FAQs.
- Activate Product Inquiry Handling in your dashboard.
Your AI agent will begin answering product questions immediately — via chat or phone.
Final Thoughts
Product questions shouldn’t slow down your customers or your team.
With Catana, your Shopify store can answer every inquiry instantly, accurately, and conversationally — turning hesitation into confidence and browsers into buyers.
Search Catana in the Shopify App Store to start automating product inquiries today.
