Most Shopify stores focus on acquisition — not optimization. But upselling is one of the easiest ways to grow revenue without spending a dollar on ads. The problem? Manual upselling takes time, training, and perfect timing.
With Catana, you can automate it.
Catana’s AI upselling assistant analyzes each customer’s purchase behavior and recommends complementary products in real time — through voice, chat, or checkout interactions.
What Is an AI Upselling Assistant?
An AI upselling assistant is a smart system that suggests relevant products to customers based on their current order, browsing history, or previous purchases.
It uses natural language and real-time Shopify data to personalize every interaction.
“Would you like to add the matching phone case to your cart? It ships free with your order.”
Unlike static popups or rule-based apps, Catana’s AI engages customers dynamically, just like a human sales associate.
How Catana’s AI Upselling Assistant Works
1. Connects to Shopify Automatically
Install Catana: AI Voice Agent for Shopify from the Shopify App Store.
Once connected, Catana syncs your product catalog, order data, and inventory in seconds — no coding required.
2. Understands Customer Intent
When a customer calls, chats, or checks out, Catana identifies what they’re buying and when to offer a relevant upsell.
It uses live context — not static rules — to make its recommendations.
“Since you’re ordering the espresso machine, I’d recommend adding the cleaning tablets — they’ll help extend its lifespan.”
3. Recommends Products Automatically
The AI uses your product relationships, tags, or collections to generate upsell opportunities such as:
- Product add-ons (cases, accessories, refills)
- Higher-tier versions (premium models or bundles)
- Cross-sells (related items frequently bought together)
Customers can add the recommended items directly to their order via phone.
4. Handles Post-Purchase Upsells
After checkout, Catana can send follow-up messages with complementary products or subscription offers — personalized to each order.
“Thanks for your order! You might like the matching coffee mug — it’s on sale for the next 24 hours.”
Benefits of AI Upselling for Shopify Stores
- Increase average order value (AOV): Personalized recommendations at the perfect time.
- Zero extra effort: Fully automated and synced with your product data.
- Natural conversation: Feels like talking to a real sales associate.
- 24/7 sales agent: Upsells even when your team is offline.
- Real-time relevance: No generic or outdated recommendations.
Example Conversation
Customer: “I’m ordering the wireless headphones.”
Catana AI: “Great choice! Would you like to add a travel case for $9.99? It protects your headphones and ships free with your order.”
Customer: “Sure, add that.”
Catana AI: “Done — your new total is $109.99. Anything else I can help with?”
How to Enable AI Upselling on Shopify
- Go to the Shopify App Store and search for Catana.
- Click Add app to install Catana: AI Voice Agent for Shopify.
- Log in to your Catana Dashboard and connect your Shopify store.
- Enable Upselling Automation in your dashboard settings.
- Define your product pairings or let AI detect patterns automatically.
Your AI assistant will begin suggesting relevant products immediately — through voice and chat.
Final Thoughts
Upselling doesn’t have to be manual.
With Catana, your Shopify store gets a tireless AI sales assistant that knows what to suggest, when to suggest it, and how to close the sale conversationally.
Search Catana in the Shopify App Store to start automating upsells with AI.
