Every ecommerce store knows the most common customer question:
“Where’s my order?”
Order-status calls make up a huge portion of daily support volume. Even with tracking links and confirmation emails, customers still prefer to call — and each call costs time and labor.
With Catana, you can automate these calls completely. Catana’s AI connects to your Shopify store, looks up real-time shipping data, and gives instant answers over the phone — all without human agents.
Why Order-Status Calls Should Be Automated
When customers call for updates, your team spends time looking up orders that AI could handle in seconds.
By automating these calls, you can:
- Reduce inbound support volume by up to 80%
- Free up agents for complex issues
- Provide instant 24/7 order updates
- Improve response time and customer satisfaction
Catana gives your customers what they want most — quick, accurate answers — while lowering your operational costs.
How Catana Automates Order-Status Calls
1. Customer Calls Your Store Number
When a customer calls, Catana’s AI answers immediately with a natural, friendly greeting.
“Hi! I can help you track your order or start a return. What’s your email or order number?”
2. Catana Looks Up the Order in Shopify
Once the customer provides identifying information (like email or phone), Catana retrieves the latest order from Shopify in real time — including tracking numbers, shipping carrier, and delivery status.
“Your order for the coffee grinder was shipped two days ago and is expected to arrive by Thursday.”
3. AI Gives Live Tracking Updates
Catana connects with major carriers like UPS, USPS, DHL, and FedEx to pull live tracking updates.
It translates raw tracking data into natural, conversational responses.
“Your package is currently in transit and has cleared the sorting facility in Chicago. It should be delivered tomorrow.”
4. Escalation When Needed
If an order shows as delayed or lost, Catana can route the call to your human support team — with all order details included.
Your agent joins the call with full context, avoiding repeat questions.
Benefits of Automating Order-Status Calls
- Instant responses: Customers never wait on hold.
- 24/7 availability: Catana works nights, weekends, and holidays.
- Lower costs: Eliminate repetitive lookup work for your team.
- Accurate data: Real-time Shopify and carrier sync.
- Better experience: Clear, natural updates that build trust.
How to Set Up Catana for Order-Status Automation
- Go to the Shopify App Store and search for Catana.
- Click Add app to install Catana: AI Voice Agent for Shopify.
- Sign up or log in to your Catana account.
- Allow Shopify access so the AI can sync your orders and shipping data.
- Assign a phone number to your AI agent — and go live.
Your customers can now call anytime to get instant order updates.
Final Thoughts
Automating order-status calls is one of the simplest ways to save time and delight customers.
With Catana, you can let AI handle every “Where’s my order?” call with accurate, real-time data — so your team can focus on growth.
Search Catana in the Shopify App Store to start automating your order-status calls today.
