Connecting your Shopify store to an AI assistant lets your business deliver instant, personalized customer service — automatically.
Instead of answering repetitive emails and calls about orders, shipping, and refunds, your AI can handle them 24/7 using real data from your store.
With Catana, setting up an AI assistant for Shopify takes just a few minutes and requires zero technical experience.
Why Connect Your Shopify Store to AI
Your customers expect fast, accurate support — but hiring and managing a large team isn’t scalable.
By connecting Shopify to Catana’s AI assistant, you can:
- Automate order tracking and refunds
- Answer product and policy questions instantly
- Recover abandoned carts
- Provide 24/7 phone and chat support
- Scale support without increasing costs
The result is faster response times, fewer support tickets, and happier customers.
Step-by-Step: Connect Shopify to Catana
1. Install Catana from the Shopify App Store
Go to the Shopify App Store and search for Catana.
Click Add app to install Catana: AI Voice Agent for Shopify.
Once installed, open the app from your Shopify Admin panel.
2. Create or Log Into Your Catana Account
You’ll be prompted to sign up or log in to Catana.
The connection process takes less than two minutes.
Catana automatically syncs your:
- Product catalog
- Order and shipping data
- Store policies and FAQs
- Customer contact information
This gives your AI access to real-time store data instantly.
3. Train Your AI Assistant
Catana automatically learns from your connected Shopify data, but you can add more context by uploading:
- FAQ documents
- Policy pages
- Product descriptions
- Custom responses or scripts
Your AI uses this information to provide accurate, brand-aligned answers to customer questions.
4. Go Live
Once connected and trained, activate your AI with one click.
Catana immediately begins handling real calls and messages on your behalf.
You can monitor interactions, view transcripts, and improve responses directly in your Catana Dashboard.
What Your AI Assistant Can Do
- Track orders: “Where’s my package?” answered instantly.
- Handle refunds: Validate policy and trigger refunds automatically.
- Answer FAQs: Product info, delivery timelines, or return policies.
- Recover carts: Call or message customers who didn’t finish checkout.
- After-hours support: Always available, even when your team isn’t.
Benefits of AI-Powered Support
- Launch in minutes: No coding or setup complexity.
- Instant answers: Reduce customer wait times to zero.
- Lower support volume: AI resolves up to 80% of inquiries automatically.
- 24/7 availability: Always-on support that scales with your store.
- Unified data: Full access to your Shopify products, orders, and customers.
Final Thoughts
Connecting your Shopify store to an AI assistant like Catana transforms how you manage customer experience.
It’s faster, smarter, and fully automated — giving your customers real-time help and your team more time to focus on growth.
Search Catana in the Shopify App Store to connect your store and start automating support today.
