Your customers don’t just want answers — they want them now.
If your Shopify store still relies on chat or email-only support, you’re leaving customers waiting and missing sales opportunities. The fastest way to fix that is by adding AI voice support that can instantly answer calls, handle common requests, and connect to your Shopify data.
With Catana, you can add a fully functional AI voice agent to your store in minutes — no coding, no setup complexity.
Why Add AI Voice Support to Your Shopify Store
Voice is still the most personal, direct form of customer communication.
When customers can call your store and get help immediately, you create trust and boost satisfaction.
Adding AI voice support helps you:
- Answer calls instantly, 24/7
- Handle “Where’s my order?” and refund calls automatically
- Provide real-time product info from Shopify
- Eliminate call queues and missed voicemails
- Save time and reduce support costs
Your AI becomes the first point of contact — giving customers fast answers while escalating complex issues to your human team.
Step-by-Step: Add AI Voice Support with Catana
1. Install Catana from the Shopify App Store
Open the Shopify App Store and search for Catana.
Click Add app to install Catana: AI Voice Agent for Shopify.
Once installed, open it in your Shopify Admin.
2. Create or Log In to Your Catana Account
You’ll be prompted to sign up or log in.
Catana automatically connects to your Shopify store and syncs:
- Products and SKUs
- Orders and fulfillment data
- Return and refund policies
- Customer information
This allows your AI voice agent to pull real-time data for every conversation.
3. Configure Your AI Voice Agent
Choose your agent’s voice, tone, and call behavior.
You can decide how it greets customers, what types of calls it handles, and when to transfer calls to a human rep.
Common automations include:
- Order tracking
- Refund initiation
- Product Q&A
- Abandoned cart recovery calls
4. Assign a Phone Number and Go Live
Catana provides a dedicated phone number for your AI voice agent.
Once activated, customers can start calling your store right away — and your AI will answer every call automatically.
“Hi! Thanks for calling. I can help you check an order, start a return, or learn more about your purchase.”
What Customers Can Do with AI Voice Support
- Track orders: “Your order shipped yesterday and should arrive by Friday.”
- Ask questions: “Yes, that product is still in stock in size medium.”
- Recover carts: “Would you like to complete your checkout?”
All powered by your Shopify data, instantly and accurately.
Benefits of Using Catana for AI Voice Support
- 5-minute setup: No coding or developers required.
- Seamless Shopify sync: Always up to date with products and orders.
- 24/7 answering: Never miss a call or sale again.
- Cost-efficient: Replace call centers with automation.
- Scalable: Handle one call or a thousand at once.
Final Thoughts
Adding AI voice support to your Shopify store doesn’t have to take weeks or cost thousands.
With Catana, you can deploy a fully functional AI agent that answers calls, checks orders, and handles returns — all in under ten minutes.
Search Catana in the Shopify App Store to add AI voice support to your store today.
