What if your Shopify store could actually talk to your customers?
With Catana, it can.
Catana connects an AI voice agent directly to your Shopify store so customers can call, ask questions, check orders, or start returns — all through natural conversation. It’s like giving your store a voice that works 24/7.
Why Make Your Shopify Store Speak
Voice creates instant trust.
Instead of waiting for emails or chats, your customers can get help immediately — from an AI that sounds human and knows their order details.
By making your store speak, you can:
- Answer calls instantly, day or night
- Handle order tracking and refunds automatically
- Personalize every conversation with Shopify data
- Eliminate missed calls and long wait times
- Reduce support costs while improving CX
Your customers call — your AI speaks.
How Catana Gives Your Shopify Store a Voice
1. Connect to Shopify
Install Catana: AI Voice Agent for Shopify from the Shopify App Store.
Once installed, Catana syncs your products, orders, and policies automatically.
2. Create and Train Your Voice AI
Sign up or log in to your Catana account.
Catana trains itself using your:
- Order and fulfillment data
- Product catalog
- FAQs and policies
- Shipping and refund workflows
This gives your AI full context to answer questions instantly and accurately.
3. Choose a Phone Number and Go Live
Assign a phone number to your AI voice agent and activate it.
Customers can now call your store directly — and your AI will greet and help them immediately.
“Hi! Thanks for calling. I can help you check your order, start a return, or learn more about your purchase.”
What Your Speaking Store Can Do
- Track orders in real time
- Process refunds and returns automatically
- Answer product questions using live Shopify data
- Recover abandoned carts with outbound calls
- Escalate complex issues to your human team
Catana handles the heavy lifting, and your team only steps in when needed.
Benefits of Letting Your Store Speak
- 5-minute setup – Go live in minutes, no coding required.
- Always-on service – Answer every call, 24/7.
- Accurate and fast – Pulls data directly from Shopify.
- Cost-effective – Replace repetitive calls with automation.
- Human-like experience – Natural tone, real conversations.
Final Thoughts
Your Shopify store doesn’t have to stay silent.
With Catana, you can give it a voice that answers calls, helps customers, and builds trust — automatically.
Make your store speak. Search Catana in the Shopify App Store to get started.
