Your customers shouldn’t have to wait for answers.
With Shopify Voice AI, your store can respond instantly to every call, 24/7 — without hiring additional support staff.
Catana makes this possible by connecting an AI voice agent directly to your Shopify store. It understands customer questions, accesses live order data, and provides accurate responses in seconds.
What Is Shopify Voice AI?
Shopify Voice AI uses natural language technology to let customers talk to your store — just like they would with a real agent.
Instead of pressing buttons or waiting for an email reply, shoppers can simply call, ask questions, and get help instantly.
“Hi! I can help you track your order, start a return, or answer product questions. What would you like to do?”
How Catana’s Voice AI Works
- Customer calls your store number — Catana answers automatically.
- AI recognizes intent — “I want to check my order.”
- It connects to Shopify — retrieves order, shipping, and refund data.
- AI replies naturally — “Your package shipped yesterday and will arrive by Friday.”
Use Cases for Shopify Voice AI
- Order tracking: “Where’s my package?”
- Refund requests: “Can I return my item?”
- Product inquiries: “Do you have this in size large?”
- After-hours calls: AI handles customer requests when your team is offline.
- Abandoned cart recovery: Calls shoppers to complete unfinished checkouts.
Why Stores Use Catana for Voice AI
- Instant setup: Install from the Shopify App Store.
- No coding: Syncs automatically with your products and orders.
- Always available: 24/7 customer support that never misses a call.
- Scalable: Handle one or thousands of calls simultaneously.
- Consistent experience: Every caller gets a clear, professional response.
Example Conversation
Customer: “I need to know when my order will arrive.”
Catana AI: “Sure! I see your order placed on November 6 for the blue hoodie. It shipped yesterday and is expected to arrive Thursday.
Final Thoughts
Shopify Voice AI turns your store into a 24/7 customer service line that runs itself.
With Catana, setup takes minutes, and your AI instantly starts handling calls, answering questions, and managing returns with complete accuracy.
Search Catana in the Shopify App Store to get started with Shopify Voice AI.
