Automate responses to customer questions about your hours, location, and pickup options. Catana ensures every inquiry gets answered quickly and accurately—by phone, chat, or email—without manual effort from your team.
Start NowKeep customers informed 24/7 about your hours, address, and pickup options—even when your team is offline.
Pulls store information directly from your Shopify backend or connected systems for consistent answers.
Delivers the same information seamlessly whether customers call, text, or chat through your website.
Eliminate repetitive calls and tickets about hours or pickup, allowing your team to focus on higher-value issues.
"Retailers using Catana’s AI assistant automatically resolve over 90% of routine calls about hours, locations, and pickup options without human support."
Store info and pickup automationCatana eliminates repetitive calls and messages about store availability. AI agents pull information directly from your Shopify store, Google Business profile, or CMS to ensure every customer gets consistent and reliable answers anytime.
Respond automatically to inquiries about business hours, closures, holidays, or pickup instructions in real time.
Connects to Shopify, Google Maps, and your internal systems to keep store info and pickup options always up to date.
AI recognizes variations of customer questions—like ‘Are you open today?’ or ‘Do you offer curbside pickup?’—and responds conversationally.
Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.
Support multi-location operations effortlessly. Catana manages store hours, pickup windows, and localized info for each branch—keeping every answer accurate, consistent, and compliant with your brand tone.
Direct, white-glove access to our AI phone agent experts. Dedicated migration support and guidance tailored to your setup, and elevated support SLAs.
Compliant with SOC 2, GDPR, and ISO/27001 to meet your internal and external data requirements. Secure access and provisioning with SAML-based SSO.
How retailers use AI for store inquiries
95%
Common inquiries answered automatically
0 sec
Average customer wait time
Join the leaders of tomorrow to future proof your customer support today.
Deploy your AI phone agents in minutes
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