Stand up always-on phone support that knows your catalog, orders, policies, and tone. Start with common workflows like order status, returns, exchanges, and shipping updates, then expand to proactive post-purchase calls and re-engagement.
Start NowAuthenticate callers and reference live order data to give precise answers and next steps.
Handoff edge cases with a concise summary, ticket link, and caller context so humans finish fast.
Answer nights, weekends, and holidays without staffing changes or missed calls.
Dashboards for call volume, resolution rates, and reasons—plus searchable transcripts.
"Automate routine calls while preserving your brand voice. Keep humans focused on complex, high-value conversations."
Ecommerce phone supportCatana’s voice agents pick up every call, authenticate the caller, access order data, and carry out actions across your stack. They summarize each interaction, hand off edge cases, and learn your policies to keep results consistent and on-brand.
Answer calls immediately, verify identity, and complete tasks like order lookups, refunds, and return labels without human intervention.
Read and write to Shopify or your platform of choice, update tickets in your help desk, and push summaries to your CRM in real time.
Natural language understanding maps caller intent to your business rules so outcomes stay consistent, with graceful escalation for exceptions.
Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.
Run reliable phone support during launches and seasonal spikes without hiring. Catana scales concurrent calls, enforces your policies, and keeps records complete across systems while meeting security and compliance requirements.
Direct, white-glove access to our AI phone agent experts. Dedicated migration support and guidance tailored to your setup, and elevated support SLAs.
Compliant with SOC 2, GDPR, and ISO/27001 to meet your internal and external data requirements. Secure access and provisioning with SAML-based SSO.
How brands automate high-volume call traffic
Most routine
Calls answered by AI
Seconds
Time to first response
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