Connect Shopify to an AI Agent

Integrate Catana with your Shopify store to automate customer support, order tracking, and returns through AI voice and chat agents. Give your customers instant, accurate answers—powered by your live Shopify data.

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Catana Shopify Agent

Connect Your Shopify Store to Catana

Set up Catana in minutes and start automating calls, chats, and emails for your Shopify store. AI agents answer customer questions instantly, sync updates back to Shopify, and help you deliver faster, smarter service.

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Instant Shopify connection

Connect securely via OAuth and start syncing order and customer data immediately.

Smart automation for every workflow

Handle order tracking, returns, refunds, and FAQs through natural, conversational AI interactions.

24/7 service coverage

Provide always-on support for customers worldwide—no scheduling or staffing required.

Actionable analytics

Track call deflection rates, customer satisfaction, and resolution time directly from your Catana dashboard.

Catana

"Shopify stores connecting to Catana resolve up to 80% of customer requests automatically while improving satisfaction scores and reducing response times."

Shopify AI integration

AI that plugs directly into your Shopify store

Catana’s AI agents connect securely to your Shopify account, reading order, inventory, and customer data in real time. They resolve common issues automatically and escalate edge cases with full context for your team.

AUTOMATION

Automate your customer workflows

AI agents handle order status, returns, and refund requests instantly—freeing your team from repetitive support tickets.

INTEGRATION

Native Shopify connection

Connects directly via secure Shopify APIs to access real-time order details, fulfillment updates, and customer history.

INTELLIGENCE

Understands context and tone

Catana interprets natural language and responds conversationally, ensuring every AI interaction feels human and on-brand.

USE CASES

Ecommerce support solutions powered by AI

Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.

After-Hours Support

Enables 24/7 coverage so customers can get help when the team is offline. This directly impacts sales recovery, customer satisfaction, and missed-call reduction.

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Order Tracking

"Where's my order?" is the #1 ecommerce support request. Automating it eliminates the highest-volume support burden and improves customer experience.

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Refund and Order-Status Calls

Handles the second-most frequent support category—refunds and returns—instantly, reducing friction and ticket load.

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Shipping Questions

Provides real-time delivery info and courier details, preventing inbound calls about shipping policies or delays.

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Call Triage

Filters routine vs. urgent calls, escalating only complex issues to human staff—critical for busy stores with limited support bandwidth.

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Post-Purchase Satisfaction

Automatically gathers feedback and detects churn or issues early, turning support automation into a retention and marketing asset.

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SCALE

AI infrastructure built for Shopify brands

Handle thousands of customer conversations simultaneously while maintaining accuracy and compliance. Catana scales with your store and protects sensitive data with enterprise-grade security.

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