Notify customers the moment a shipment is delayed. Catana authenticates the customer, explains what happened, provides a new ETA, and offers next best actions—then logs outcomes and prevents duplicate outreach.
Start NowProactive calls and SMS summaries deflect WISMO and complaint calls before they start.
Offer compensation or reshipment options that align with your brand’s service policies.
Identify VIPs and time-sensitive orders to notify those customers first during wide disruptions.
Track delayed-order cohorts, call outcomes, accepted remedies, and CSAT impact—fully searchable with transcripts.
"Transparent, proactive calls turn delays into trust-building moments—cutting WISMO, preserving CSAT, and reducing refunds."
Proactive delivery communicationsCatana’s voice agent explains the delay before customers need to ask, provides a new ETA, and offers policy-aware remedies. It updates orders, creates tickets when needed, and prevents repeat WISMO calls.
Monitors carrier events (stalled in transit, exception, late fulfillment) and triggers proactive calls with personalized details.
Pulls order status from Shopify and scans from UPS, USPS, DHL, or FedEx to deliver accurate updates and revised ETAs.
Offers make-goods like discounts, reship, or refund eligibility according to your rules; escalates exceptions with full context.
Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.
Handle widespread carrier issues or peak-season slowdowns without overwhelming your team. Catana batches affected orders, prioritizes high-value customers, and keeps communication compliant and on-brand.
Direct, white-glove access to our AI phone agent experts. Dedicated migration support and guidance tailored to your setup, and elevated support SLAs.
Compliant with SOC 2, GDPR, and ISO/27001 to meet your internal and external data requirements. Secure access and provisioning with SAML-based SSO.
How brands get ahead of delivery delays
70%+
WISMO volume prevented
Minutes
Average time to notify
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