Deliver consistent, personalized support through AI that knows your products, policies, and tone. Improve satisfaction, retention, and loyalty without adding new staff or increasing costs.
Start NowAI agents use Shopify data to tailor every conversation with accurate product, order, and customer context.
Provide 24/7 support through AI that answers instantly across phone, chat, and email.
Maintain your brand’s tone and empathy through natural, context-aware conversations.
Track key metrics like satisfaction, resolution time, and repeat purchase rate to continually refine your CX.
"Brands using Catana’s AI see higher customer satisfaction, faster responses, and more repeat orders—all with fewer manual touchpoints."
Shopify customer experience automationCatana improves service quality and response speed by handling common inquiries instantly, escalating intelligently, and keeping customers informed throughout the buying process—all while preserving your brand tone.
Resolve customer questions about products, orders, and returns instantly, without waiting for human support.
Access order data, inventory, and policies in real time to provide accurate answers and proactive updates.
Detects sentiment and tailors tone accordingly, creating more natural, empathetic conversations for your customers.
Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.
Keep customers happy even as your volume grows. Catana provides reliable, compliant AI-powered service across voice, chat, and email—handling thousands of conversations concurrently while maintaining speed and accuracy.
Direct, white-glove access to our AI phone agent experts. Dedicated migration support and guidance tailored to your setup, and elevated support SLAs.
Compliant with SOC 2, GDPR, and ISO/27001 to meet your internal and external data requirements. Secure access and provisioning with SAML-based SSO.
How Shopify brands boost customer satisfaction with AI
+30%
Average satisfaction increase
-70%
Resolution time reduction
Join the leaders of tomorrow to future proof your customer support today.
Deploy your AI phone agents in minutes
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