Automate outreach during product recalls or operational outages. Catana calls and messages customers with verified details, logs their acknowledgments, and manages refund or replacement workflows seamlessly.
Start NowContact affected customers automatically with accurate information and brand-approved messaging.
Offer refund or exchange options directly through the call, syncing outcomes back to Shopify and your help desk.
Send notifications via voice, SMS, or email to ensure critical updates are received and acknowledged quickly.
Keep a secure record of every customer contact and confirmation for transparency and reporting.
"Brands using Catana for recall management reach 95% of affected customers within hours—reducing confusion, refunds, and negative reviews."
AI recall communicationWhen issues arise—like product recalls, stock discrepancies, or payment errors—Catana automates outreach and resolution. It connects to your Shopify data to verify buyers, log responses, and handle refunds securely.
AI identifies affected customers and notifies them immediately about recalls, stock issues, or refund actions.
Connects to Shopify and your fulfillment or payment systems to fetch impacted orders and update customer records automatically.
Delivers clear, brand-safe messaging that follows compliance and recall communication requirements, logging every interaction.
Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.
Manage thousands of customer notifications quickly during product recalls, supply outages, or refund campaigns. Catana handles high volumes with personalized, compliant communication and detailed audit trails.
Direct, white-glove access to our AI phone agent experts. Dedicated migration support and guidance tailored to your setup, and elevated support SLAs.
Compliant with SOC 2, GDPR, and ISO/27001 to meet your internal and external data requirements. Secure access and provisioning with SAML-based SSO.
How brands manage recalls with AI
95%
Customers reached within first hour
70%
Support tickets avoided
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