Automate and deflect repetitive Shopify support calls with AI that understands your products, policies, and tone. Reduce inbound volume, improve response times, and maintain a consistent brand experience at scale.
Start NowAI agents handle 24/7 inquiries automatically, ensuring fewer calls reach your live support team.
Connects to Shopify to retrieve order data, refunds, and shipping details in real time.
Transfers only unresolved or complex issues to human agents with full call summaries.
Track top inquiry reasons, AI deflection rates, and customer sentiment to refine support policies.
"Shopify brands using Catana cut inbound calls by over half while keeping response times under one minute and satisfaction above 90%."
AI support for ShopifyCatana automates 70–90% of the common reasons customers call your store. It answers questions directly using Shopify data, confirms order details, and escalates only when human review is needed.
Handle order status, returns, and refund questions automatically—reducing inbound volume and freeing agents for high-value work.
Connects directly to your Shopify backend to verify orders, refund statuses, and shipping updates in real time.
Uses natural language understanding to detect intent, sentiment, and urgency—responding naturally or routing to the right team automatically.
Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.
Handle surges in call and chat volume during launches or peak seasons without adding headcount. Catana scales instantly, applies your business rules, and keeps every response compliant and on-brand.
Direct, white-glove access to our AI phone agent experts. Dedicated migration support and guidance tailored to your setup, and elevated support SLAs.
Compliant with SOC 2, GDPR, and ISO/27001 to meet your internal and external data requirements. Secure access and provisioning with SAML-based SSO.
How Shopify brands reduce inbound support volume
70%
Inbound calls reduced
<1 min
Average AI resolution time
Join the leaders of tomorrow to future proof your customer support today.
Deploy your AI phone agents in minutes
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