Restock Notifications: Notify Customers When Items Are Back in Stock

Convert out-of-stock interest into sales. Catana captures waitlist requests on product pages and over the phone, then notifies shoppers via SMS, email, or automated voice when their size or variant is available—linking them straight to checkout.

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Catana Restock Assistant

AI Restock Notifications for Shopify

Enable back-in-stock alerts across voice, SMS, and email in minutes. Catana collects requests, watches inventory, sends personalized notifications, and measures revenue lift automatically.

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Multi-channel alerts

Reach shoppers via SMS, email, or automated voice—with deep links to the exact product variant.

Smart suppression

Auto-suppress alerts after purchase or when a shopper opts out; deduplicate across channels.

Real-time inventory sync

Monitor Shopify stock changes by product, variant, and location to trigger timely alerts.

Attribution & ROI tracking

Report on signups, send volume, clicks, conversions, and revenue from each restock event.

Catana

"Automated restock notifications convert pent-up demand into immediate sales while reducing 'Is it back yet?' support inquiries."

Back-in-stock automation

Turn stock alerts into instant conversions

Catana ties live inventory, customer preferences, and notification channels together so shoppers hear about restocks first—and buy before items sell out again.

AUTOMATION

Capture and notify automatically

Collect waitlist signups by voice, chat, or widget; send SMS, email, or voice alerts the moment inventory is replenished.

INTEGRATION

Variant-accurate, Shopify-native

Syncs product, variant, and location-level stock in real time; supports integrations like Klaviyo and Postscript for coordinated outreach.

INTELLIGENCE

Prioritize high-intent buyers

Rank by demand, segment VIPs, throttle blasts to avoid oversell, and personalize alerts with size, color, and store policies.

USE CASES

Ecommerce support solutions powered by AI

Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.

After-Hours Support

Enables 24/7 coverage so customers can get help when the team is offline. This directly impacts sales recovery, customer satisfaction, and missed-call reduction.

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Order Tracking

"Where's my order?" is the #1 ecommerce support request. Automating it eliminates the highest-volume support burden and improves customer experience.

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Refund and Order-Status Calls

Handles the second-most frequent support category—refunds and returns—instantly, reducing friction and ticket load.

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Shipping Questions

Provides real-time delivery info and courier details, preventing inbound calls about shipping policies or delays.

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Call Triage

Filters routine vs. urgent calls, escalating only complex issues to human staff—critical for busy stores with limited support bandwidth.

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Post-Purchase Satisfaction

Automatically gathers feedback and detects churn or issues early, turning support automation into a retention and marketing asset.

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SCALE

AI infrastructure for high-demand restocks

Handle surges when popular items return without manual effort. Catana processes waitlists, sends compliant multi-channel alerts, prevents duplicate notifications post-purchase, and logs outcomes across systems.

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