Empower customers to control their subscriptions via AI. Catana helps them skip deliveries, pause shipments, change frequency, or cancel anytime—reducing churn and freeing your team from repetitive support tasks.
Start NowAI agents handle subscription changes instantly, even outside business hours.
Connects directly to your Shopify subscription app and updates preferences in real time.
Automatically enforces your subscription rules, renewal timelines, and refund policies.
Track cancellations and pause reasons to identify retention opportunities and improve long-term loyalty.
"Shopify brands using Catana let customers manage subscriptions on their own—reducing churn and saving hours of manual support every week."
Subscription management automationCatana integrates directly with your Shopify subscription apps to process customer requests instantly and accurately. AI understands intent, verifies the account, and performs the requested action—no human agent required.
Let customers start, pause, resume, or cancel subscriptions instantly—without waiting for support responses.
Works with Recharge, Skio, Loop Subscriptions, and Shopify native subscriptions to process updates securely.
Applies your refund and cancellation policies automatically, and communicates in your brand’s tone with clear explanations.
Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.
Scale subscription support without growing your team. Catana manages thousands of recurring orders and ensures every subscription update, renewal, and cancellation is logged across your systems securely and compliantly.
Direct, white-glove access to our AI phone agent experts. Dedicated migration support and guidance tailored to your setup, and elevated support SLAs.
Compliant with SOC 2, GDPR, and ISO/27001 to meet your internal and external data requirements. Secure access and provisioning with SAML-based SSO.
How brands automate subscription management
80%
Subscription requests handled by AI
<30 sec
Average customer wait time
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