Collect ongoing customer satisfaction data through natural voice interactions. Catana’s AI surveys deliver better engagement and authentic responses—helping you measure loyalty, identify friction, and improve your customer experience at scale.
Start NowSchedule voice surveys after key moments—like purchases, deliveries, or renewals—and measure satisfaction automatically.
Customers respond more honestly to voice calls than forms, giving you richer insights and higher completion rates.
Track sentiment scores, keyword mentions, and customer trends directly from the Catana dashboard.
Push scores, transcripts, and metrics to Shopify, CRMs, or BI tools for full-funnel experience analysis.
"Brands using Catana’s voice surveys achieve higher engagement, faster insights, and real-time understanding of customer sentiment—without sending a single email."
AI-driven NPS and feedbackCatana transforms how you collect feedback. Instead of forms or links, customers receive friendly automated voice calls that ask short, relevant questions—making participation effortless and data collection continuous.
Trigger post-purchase or scheduled NPS calls automatically and collect real feedback conversationally.
AI interprets tone, choice of words, and emotional cues to categorize promoters, passives, and detractors.
Sync NPS scores and transcripts to Shopify, HubSpot, Klaviyo, or your customer success dashboards automatically.
Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.
Run high-volume survey programs without additional staff. Catana automates outreach, records voice feedback securely, and delivers aggregated analytics to your team instantly.
Direct, white-glove access to our AI phone agent experts. Dedicated migration support and guidance tailored to your setup, and elevated support SLAs.
Compliant with SOC 2, GDPR, and ISO/27001 to meet your internal and external data requirements. Secure access and provisioning with SAML-based SSO.
How brands measure NPS with AI voice
+60%
Increase in response rate
-90%
Reduction in manual survey work
Join the leaders of tomorrow to future proof your customer support today.
Deploy your AI phone agents in minutes
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