Voicemail Transcription: Summarize Messages and Send Transcripts to Slack or Email

Turn missed calls into actionable insights. Catana captures voicemails, transcribes them in seconds, summarizes the intent, and posts transcripts with key details to Slack, email, or your help desk—so your team can respond faster.

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Catana Voicemail Assistant

AI Voicemail Transcription & Slack/Email Summaries

Never dig through voicemail inboxes again. Catana transcribes and summarizes messages, posts them to Slack or email with action items, and creates help desk tickets automatically—so nothing slips through the cracks.

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Faster responses

Get concise summaries with urgency flags in Slack or email within seconds of a missed call.

Searchable transcripts

Find past voicemails by keyword, intent, or order number; listen to recordings directly from the summary.

Automatic ticket creation

Open tickets in Gorgias or Zendesk with transcript, caller data, and recommended next step attached.

Flexible routing rules

Route VIP or high-risk intents to dedicated channels while routine issues go to shared queues.

Catana

"Teams using Catana turn missed calls into clear, prioritized tasks—cutting response times from hours to minutes."

AI voicemail triage

AI that makes every voicemail instantly useful

Catana converts voicemails into searchable, shareable summaries with links to the full recording. It identifies order numbers, entities, and requested actions, then notifies the right team with clear priority labels.

AUTOMATION

Instant transcription & summary

Auto-transcribe each voicemail and generate a short brief with the caller’s ask, urgency, and recommended next step.

INTEGRATION

Send to Slack, email, or help desk

Route transcripts and MP3 links to Slack channels, Gmail/Outlook, or tools like Gorgias and Zendesk with tags and assignees.

INTELLIGENCE

Entity & intent detection

Extract order IDs, names, SKUs, and shipping terms; classify intent (refund, WISMO, exchange) and flag VIP or sensitive cases.

USE CASES

Ecommerce support solutions powered by AI

Automate your most common support requests—from order tracking to refunds—so your team can focus on what matters most.

After-Hours Support

Enables 24/7 coverage so customers can get help when the team is offline. This directly impacts sales recovery, customer satisfaction, and missed-call reduction.

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Order Tracking

"Where's my order?" is the #1 ecommerce support request. Automating it eliminates the highest-volume support burden and improves customer experience.

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Refund and Order-Status Calls

Handles the second-most frequent support category—refunds and returns—instantly, reducing friction and ticket load.

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Shipping Questions

Provides real-time delivery info and courier details, preventing inbound calls about shipping policies or delays.

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Call Triage

Filters routine vs. urgent calls, escalating only complex issues to human staff—critical for busy stores with limited support bandwidth.

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Post-Purchase Satisfaction

Automatically gathers feedback and detects churn or issues early, turning support automation into a retention and marketing asset.

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SCALE

AI voicemail infrastructure for fast follow-ups

Handle spikes in missed calls without losing context. Catana batches notifications, applies your routing rules, and preserves a full audit trail with recordings, transcripts, and timestamps.

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